Return & Exchange Policy

Last updated: July 21, 2026

At My Store, your satisfaction is our top priority. If you are not completely happy with your purchase, we are here to help. Please read our Return & Exchange Policy carefully to understand your options.

1. Return Eligibility

We accept returns within 30 days of the delivery date, provided the following conditions are met:

• The item is in its original, unused condition
• The item is in its original packaging with all tags attached
• Proof of purchase (order confirmation or receipt) is provided

The following items are not eligible for return:

• Items marked as final sale or non-returnable
• Perishable goods, personal care items, or intimate apparel (for hygiene reasons)
• Downloadable software or digital products
• Items damaged due to misuse, improper handling, or normal wear and tear
• Opened food, grocery, or consumable products

2. How to Initiate a Return

To start a return, please follow these steps:

1. Email us at jobs_beltway.6w@icloud.com with your order number and the reason for your return.
2. Our team will review your request and respond within 1–2 business days with return instructions.
3. Securely pack the item(s) and ship them back using a trackable shipping method.
4. Once we receive and inspect the returned item, we will process your refund or exchange.

3. Refunds

Once your return is received and approved, a refund will be issued to your original payment method within 5–7 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

• Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

4. Exchanges

We are happy to exchange items for a different size, color, or variant, subject to availability. To request an exchange, please contact us at jobs_beltway.6w@icloud.com with your order number and the details of the item you would like instead. If the desired item is unavailable, we will issue a full refund.

5. Defective or Incorrect Items

If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery at jobs_beltway.6w@icloud.com. Include your order number and photos of the item. We will arrange a replacement or full refund at no additional cost to you, including return shipping.

6. Category-Specific Return Notes

As a department store, different product categories may have specific return considerations:

• Electronics: Must be returned in original packaging with all accessories included. Factory seal must be intact for unopened items.
• Clothing & Apparel: Must be unworn, unwashed, and with original tags attached.
• Beauty & Personal Care: Unopened and unused items only, due to hygiene reasons.
• Home & Furniture: Please inspect upon delivery. Report damage within 48 hours of receipt.
• Toys & Kids: Must be in original, sealed packaging.

7. Late Returns

Returns requested after the 30-day window may be considered on a case-by-case basis at our sole discretion. We reserve the right to decline late return requests or offer store credit in lieu of a refund.

8. Contact Us

If you have any questions about our Return & Exchange Policy, please don't hesitate to reach out:

Email: jobs_beltway.6w@icloud.com
We aim to respond to all inquiries within 1–2 business days.